Article 1 - Definitions

The following definitions apply in these Terms and Conditions:
Cancellation period: the period within which the consumer may exercise his right of withdrawal;

Consumer: the natural person who is not acting in the exercise of a profession or business and who concludes a distance contract with the trader;

Day: calendar day;

Standing transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over a certain period of time;

Durable data carrier: any means enabling the consumer or trader to store information addressed personally to him in a way that allows future consultation and unchanged reproduction of the information stored.

Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period;

Entrepreneur: the natural or legal person who offers goods and/or services to consumers at a distance;

Distance contract: an agreement in which, within the framework of a system organised by the trader for the distance sale of goods and/or services, one or more means of distance communication are used exclusively until the conclusion of the agreement;

Telecommunication technology: Means that can be used to conclude a contract without the consumer and the trader being in the same room at the same time.

General terms and conditions of business: these general terms and conditions of the entrepreneur.


Article 2 - Identity of the entrepreneur

Company name: KEUN BV
Business number: 94902291
VAT number: NL866930681B01
Bank account number NL74 ABNA 0137 1803 14
Email: info@livezo.de
Address: Oosterveldsingel 5G, 7558PJ, Hengelo, The Netherlands (registration address, not a visiting address)

Article 3 - Applicability

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer and to every order.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the consumer will be informed before the distance contract is concluded that the general terms and conditions are available for inspection at the trader's business premises and will be sent to the consumer free of charge upon request as soon as possible.

If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the conclusion of the distance contract, the text of these general terms and conditions shall be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable medium. If this is not reasonably possible, it shall be stated before the conclusion of the distance contract where the general terms and conditions can be viewed electronically and that they will be sent electronically or by other means free of charge at the consumer's request.

In the event that specific product or service conditions apply in addition to these general terms and conditions, paragraphs 2 and 3 shall apply mutatis mutandis and, in the event of conflicting general terms and conditions, the consumer may always rely on the applicable provision that is most favorable to him.

If one or more provisions in these general conditions are at any time wholly or partially invalid or destroyed, then the agreement and these conditions for the remainder shall remain in force and the provision in question shall be replaced by mutual agreement immediately by a provision that is as close as possible to the scope of the original.

Situations not provided for in these General Terms and Conditions shall be assessed "in the spirit" of these General Terms and Conditions.

Any ambiguities regarding the interpretation or content of one or more provisions of our General Terms and Conditions shall be interpreted "in the spirit" of these General Terms and Conditions.

Article 4 - The offer

If an offer has a limited period of validity or is subject to conditions, this will be expressly stated in the offer.

This offer is subject to change. The entrepreneur reserves the right to change and adapt the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow the consumer to properly evaluate the offer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious errors or obvious mistakes in the offer do not bind the entrepreneur.

All images, specifications and data in the offer are indicative and cannot lead to compensation or termination of the agreement.

Product images are a true representation of the products offered. The operator cannot guarantee that the colors displayed exactly match the actual colors of the products.

Each offer contains information that clearly indicates to the consumer the rights and obligations associated with accepting the offer. This applies in particular to:

The price excludes customs clearance costs and import VAT. These additional costs are borne by and at the customer's risk. The postal and/or courier service will apply the special rules for postal and courier services regarding imports. This rule applies when the goods are imported into the EU country of destination, which is the case here. The postal and/or courier service will collect VAT (together with customs clearance fees, if applicable) from the recipient of the goods;

any shipping costs;

the manner in which the contract is concluded and what actions are required for this purpose

whether or not there is a right of withdrawal;

the manner of payment, delivery and performance of the contract;

the period for acceptance of the offer or the period within which the trader guarantees the price;

the amount of the distance communication tariff if the costs of using the distance communication technology are calculated on a basis other than the regular basic tariff for the means of communication used;

whether the agreement is archived after its conclusion and, if so, how it can be consulted by the consumer;

the manner in which the consumer can check and, if he so wishes, restore the information he has provided under the contract before concluding the contract;

any language other than Dutch in which the contract can be concluded;

the codes of conduct to which the trader is subject and the manner in which the consumer can consult those codes of conduct electronically; and

the minimum term of the distance contract in the case of a term transaction.

Optional: available sizes, colors, type of materials.

Article 5 - The Treaty

Subject to the provisions of paragraph 4, the contract is concluded at the moment the consumer accepts the offer and fulfils the conditions set out therein.

If the consumer has accepted the offer electronically, the trader shall immediately confirm receipt of the acceptance of the offer electronically. Until the trader confirms receipt of this acceptance, the consumer may terminate the contract.

If the contract is concluded electronically, the trader shall take appropriate technical and organizational measures to protect the electronic transmission of data and to ensure a secure internet environment. If the consumer can pay electronically, the trader shall take appropriate security measures.

The trader may – within the legal framework – obtain information about the consumer's ability to meet his or her payment obligations, as well as about all facts and factors relevant to a responsible conclusion of the distance contract. If, based on this assessment, the trader has good reason not to conclude the contract, he or she is entitled to refuse an order or application or to make the execution subject to special conditions, stating the reasons.

The trader shall provide the consumer with the following information with the goods or services in writing or in such a way that it can be stored by the consumer on a durable medium:

1. the address of the trader’s office to which the consumer may address complaints;
2. the conditions and manner in which the consumer may exercise his right of withdrawal or a clear reference to the exclusion of the right of withdrawal;
3. information on warranties and existing customer service;
4. the information referred to in Article 4(3) of these terms and conditions, unless the trader has already provided this information to the consumer before the conclusion of the contract;
5. the conditions for termination of the contract if the contract has a term of more than one year or is of indefinite duration.

In the case of a continuing contract, the provisions of the previous paragraph shall apply only to the first delivery.

Any agreement is concluded subject to the condition precedent of sufficient availability of the products concerned.

Article 6 - Right of withdrawal

When purchasing products, the consumer has the option to terminate the contract without giving any reason within a period of 14 days. This cooling-off period begins on the day following receipt of the product by the consumer or a representative designated in advance by the consumer and notified to the entrepreneur.

During the cooling-off period, the consumer will handle the product and its packaging with care. They will only unpack or use the product to the extent necessary to assess whether they wish to keep the product. If they exercise their right of withdrawal, they will return the product to the entrepreneur, including all accompanying accessories and, if possible, in its original condition and packaging, in accordance with the reasonable and clear instructions provided by the entrepreneur.

If the consumer wishes to exercise their right of withdrawal, they must notify the entrepreneur within 14 days of receiving the product. The consumer must notify the entrepreneur in writing/by email. After notifying the consumer that they wish to exercise their right of withdrawal, the consumer must return the product within 14 days. The consumer must provide evidence that they returned the delivered goods in a timely manner, for example, by providing proof of shipment.

If the customer has not expressed his intention to exercise his right of withdrawal or has not returned the product to the entrepreneur after the expiry of the periods referred to in paragraphs 2 and 3, the purchase shall be deemed to have been made.

Article 7 - Costs in case of withdrawal

If the consumer exercises his right of withdrawal, the costs of returning the products shall be borne by him.

If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after the withdrawal. This is provided that the product has already been received by the entrepreneur or conclusive proof of complete return can be provided.

Article 8 - Exclusion of the right of withdrawal

The entrepreneur may exclude the consumer's right of withdrawal for the products described in paragraphs 2 and 3. The exclusion of the right of withdrawal applies only if the entrepreneur has clearly indicated this in the offer, at least in good time before the conclusion of the contract.

Exclusion of the right of withdrawal is only possible for products:
1. which have been manufactured by the trader according to the consumer’s specifications;
2. which are clearly of a personal nature
3. which cannot be returned due to their nature;
4. which spoil or age quickly;
5. whose price is subject to fluctuations on the financial market over which the trader has no influence;
6. for individual newspapers and magazines
7. for audio and video recordings and computer software whose seal has been broken by the consumer.
8. for hygiene products where the consumer has broken the seal.

An exclusion of the right of withdrawal is only possible for services:
1. which concern accommodation, transport, catering or leisure activities to be provided on a specific day or during a specific period;
2. the delivery of which began with the express consent of the consumer before the expiry of the withdrawal period;
3. concerning betting and lotteries.

Article 9 - The Price

During the period of validity specified in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates.

Notwithstanding the previous paragraph, the trader may offer products or services with variable prices, the prices of which are subject to fluctuations in the financial market and over which the trader has no influence. This connection with fluctuations and the fact that the prices mentioned are indicative prices will be mentioned in the offer.

Price increases within 3 months of the conclusion of the contract are only permitted if they result from legal regulations or provisions.

Price increases from 3 months after conclusion of the contract are only permissible if the entrepreneur has set them and:
1. they are based on statutory provisions or regulations; or
2. the consumer is entitled to terminate the contract on the day on which the price increase takes effect.

The place of delivery, as defined in Article 5(1) of the Value Added Tax Act 1968, is the country in which the transport begins. In this case, this delivery takes place outside the EU. Accordingly, the postal or courier service will collect the import VAT or handling fees from the customer. Therefore, the trader will not charge VAT.

The prices for products shown on our website include delivery costs, but do not include any fees, taxes, duties or similar government-imposed charges ("duty unpaid and untaxed").

All rights, fees, customs duties, taxes, or other government charges and declarations for importing the products to the delivery address are your responsibility, will be borne by you, and are not included in the product prices. For all deliveries, additional costs may apply in individual cases, for which the seller is not responsible and which must be borne by the customer. In addition to shipping costs, these may also include customs duties or import sales taxes. If the goods are shipped from a non-EU country (China), or if customs duties are to be incurred for a product, this must be clarified with our customer service before ordering. Customs duties or import sales taxes are not paid by us and are the responsibility of the buyer. Our goods are always shipped "duty unpaid and untaxed." The buyer is the "importer of record" and is responsible for the proper payment of customs duties and/or import taxes and must fully comply with all laws and regulations of the importing country. Since import regulations vary from country to country, please check your country's customs duties and import taxes before placing your order. It is the buyer's responsibility to verify compliance with all laws and regulations of the importing country upon receipt of the goods.

All prices are subject to printing errors. No liability is assumed for the consequences of printing or typesetting errors. In the event of printing or typesetting errors, the entrepreneur is not obligated to deliver the goods at the incorrect price.

Article 10 - Compliance and Guarantee

The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability, and the legal provisions and/or government regulations applicable at the time of the conclusion of the agreement. If agreed, the entrepreneur also guarantees that the product is suitable for use other than normal.

A guarantee provided by the entrepreneur, manufacturer or importer does not affect the statutory rights and claims that the consumer can assert against the entrepreneur under the contract.

Any defects or incorrectly delivered products should be reported to the entrepreneur in writing within 14 days of delivery. Products must be returned in their original packaging and in new condition.

The entrepreneur's warranty period corresponds to the manufacturer's warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.

The guarantee does not apply if:
the consumer has repaired and/or modified the delivered products himself or had them repaired and/or modified by third parties;

the delivered products have been exposed to abnormal conditions or have otherwise been handled carelessly or contrary to the instructions of the entrepreneur and/or on the packaging;

The deficiency is wholly or partly the result of regulations which the State has or will issue with regard to the nature or quality of the materials used.

Article 11 - Delivery and execution

The company takes the greatest possible care in accepting and executing orders for products.
The place of delivery is the address that the consumer has communicated to the company.

Subject to the provisions of Article 4 of these General Terms and Conditions, the company will execute accepted orders promptly, but no later than within 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed or an order cannot be executed or can only be executed partially, the consumer will be informed no later than 30 days after the order has been placed. In this case, the consumer has the right to terminate the contract without incurring any costs and without claiming any compensation.

In the event of termination in accordance with the previous paragraph, the trader shall refund the amount paid by the consumer as soon as possible and at the latest within 14 days after termination.

If delivery of an ordered product proves impossible, the entrepreneur will endeavor to deliver a replacement item. At the latest upon delivery, the entrepreneur will be informed in a clear and understandable manner that a replacement item will be delivered. The right of withdrawal cannot be excluded for replacement items. The costs of return shipment are borne by the entrepreneur.

The risk of damage and/or loss of products rests with the entrepreneur until the moment of handover to the consumer or a previously designated representative made known to the entrepreneur, unless expressly agreed otherwise.

Article 12 - Term transactions: duration, termination and renewal

termination

The consumer may terminate a contract of indefinite duration for the regular supply of goods (including electricity) or services at any time, subject to compliance with the agreed termination rules and with a notice period of up to one month.

The consumer may terminate a fixed-term contract concluded for the regular supply of products (including electricity) or services at any time at the end of the fixed term, subject to compliance with the applicable termination rules and a notice period of no more than one month.

The consumer may terminate the contracts referred to in the preceding paragraphs at any time:

terminate at any time and not be limited to a specific time or period;

terminate at least in the same way as he concluded it
always terminate with the same notice period that the entrepreneur has set for himself.

renewal

A fixed-term contract concluded for the regular supply of goods (including electricity) or services may not be tacitly extended or renewed for a specific period.

Notwithstanding the previous paragraph, a fixed-term contract for the regular delivery of daily newspapers and weekly magazines may be tacitly renewed for a fixed term of no more than three months, provided that the consumer may terminate that renewed contract at the end of the renewal period, subject to a notice period of no more than one month.

A fixed-term contract for the regular supply of goods or services may be tacitly renewed for an indefinite period only if the consumer may terminate the contract at any time by giving notice of no more than one month; that notice period may not exceed three months if the contract covers the regular supply of daily newspapers, news and weekly magazines less than once a month.

A fixed-term contract for the regular delivery of trial days, newspapers and magazines (trial or introductory subscription) shall not be tacitly continued and shall terminate automatically upon expiry of the trial or introductory period.

Length of time

If a contract has a term of more than one year, the consumer may terminate the contract at any time after one year with a notice period of up to one month, unless reasonableness and fairness preclude termination before the end of the agreed term.

Article 13 - Payment

Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days of the start of the reflection period referred to in Article 6(1). In the case of an agreement for the provision of a service, this period begins after the consumer has received confirmation of the agreement.

The consumer is obliged to immediately inform the entrepreneur of any inaccuracies in the payment details provided or mentioned.

In case of non-payment by the consumer, the trader has the right, subject to statutory restrictions, to charge the reasonable costs communicated to the consumer in advance.

Article 14 - Complaints procedure

Complaints about the performance of the contract should be submitted to the entrepreneur in full and clearly described form within 7 days after the consumer has discovered the defects.

Complaints submitted to the trader will be answered within 14 days of receipt. If a complaint requires a foreseeable longer processing time, the trader will respond within the 14-day period with an acknowledgement of receipt and an indication of when the consumer can expect a more detailed response.

If the complaint cannot be resolved by mutual agreement, a dispute arises which is subject to dispute resolution proceedings.

A complaint does not suspend the entrepreneur’s obligations unless the entrepreneur states otherwise in writing.

If the entrepreneur considers a complaint to be justified, the entrepreneur will, at his discretion, either replace or repair the delivered products free of charge.

Article 15 - Disputes

Contracts between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law, even if the consumer is resident abroad.

By purchasing or entering your email address, you agree to receive marketing emails.