Return policy
If you are not satisfied with your purchase for any reason, you may return it to us within 14 days of delivery. You must notify us by email or phone and state the reason for the return. After receiving your return, we will refund the purchase price to your account within 7 days.
To register your return, simply contact info@livezo.de. Our customer service team will send you a return as soon as possible.
Please package the returned product properly and securely, preferably in its original packaging. Please note: Unfortunately, we cannot cover the return shipping costs.
Send the package (with Track&Trace) to the return address described here:
Address: Rm1610 Trikang Plaza 818 , Ningbo, Zhejiang, China
City: Ningbo, Yinzhou, Qianhenanlu
Postal code: 315200
Country: CHINA
Please note: Return shipping costs depend on the size of your order.
Shipping country - Germany
Shipping method - DHL, Hermes BorderGuru & Deutsche Post + Track&Trace
Shipping country - Austria
Shipping method - DPD, Austrian Post + Track&Trace
Estimated repatriation costs
(Please note that there may be high costs for the return journey to China ≈ 25 €).
4. Have the purchase amount refunded to your account
A full refund will be issued via the original payment method after we receive your return. If possible, items should be returned in their original condition and as undamaged as possible. The purchase amount will be refunded via the original payment method. The purchase amount will be credited to your bank account or other payment method within two business days.
Please note: Always contact our customer service before returning your order. Orders returned without prior contact cannot be refunded.
Hygiene Products
A list of hygiene items that cannot be returned and are non-refundable (this list is not exhaustive): underwear, bikini, makeup, hair styling products, beauty products, etc. We take hygiene and public safety seriously and, for the safety of our customers, refuse the return of beauty and health products.
Cancellation of Orders
You can cancel your order only 5 minutes after placing it. After 3 hours, our orders are stopped during processing, and after that, cancellation is unfortunately no longer possible.
If you wish to cancel your order, please contact info@livezo.de after you have placed your order.
Returns are always at the sender's risk; return shipping costs will not be refunded.
E-mail address: info@livezo.de
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We ship with DHL and always offer free shipping.
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